Cancellation and Refund Policy

This policy explains cancellation, refund and rebooking rules for tour bookings on physicsdrift.com.

1. Seller identification

physicsdrift.com (PE, EDRPOU 38396969), 12 Svobody Avenue, Lviv, 79000, Ukraine, contact@physicsdrift.com, +380 985 940 4382, Managing Director Sara Garcia. Per Article 7 of Law of Ukraine No. 675-VIII of 3 September 2015 on Electronic Commerce, this information is provided before you conclude a contract.

2. Your right to cancel

Under Law of Ukraine No. 3153-IX of 10 June 2023 on Protection of Consumer Rights and Law of Ukraine No. 324/95-ВР of 15 September 1995 on Tourism, you may cancel by written notice to contact@physicsdrift.com.

• More than 30 days before start: full refund minus 10% administrative fee.
• 30–15 days: refund 50% of tour price.
• 14–7 days: refund 25% of tour price.
• Less than 7 days or no-show: no refund, but you may rebook once within 12 months at 50% of original price.

3. Cancellation by us

If we cancel for reasons within our control, you may choose full refund or free rebooking. If we cancel due to martial law or occupied-territory restrictions under Law of Ukraine No. 389-VIII of 12 May 2015 on the Legal Regime of Martial Law and Law of Ukraine No. 1207-VII of 15 April 2014 on Ensuring the Rights and Freedoms of Citizens and the Legal Regime in the Temporarily Occupied Territory of Ukraine, we offer rebooking or refund of recoverable amounts.

4. Refunds

Refunds to the original payment method within 30 days of approval. Statutory consumer rights under Law No. 3153-IX are not limited. Advertising complies with Law of Ukraine No. 270/96-ВР of 3 July 1996 on Advertising.

5. Rebooking and complaints

Rebooking is subject to availability and price differences. Complaints: contact@physicsdrift.com; handled within 30 days. Out-of-court dispute resolution information is available on request.

6. Data, cookies, language

We process personal data under Law of Ukraine No. 2297-VI of 1 June 2010 on Personal Data Protection. Cookies require consent, except strictly necessary ones (Article 105, Law of Ukraine No. 1089-IX of 16 December 2020 on Electronic Communications). Consumer information in Ukraine must be in Ukrainian under Law of Ukraine No. 2704-VIII of 25 April 2019 on Ensuring the Functioning of Ukrainian as the State Language; this English version is a courtesy.

7. Contact

physicsdrift.com, 12 Svobody Avenue, Lviv, 79000, Ukraine. Email: contact@physicsdrift.com. Phone: +380 985 940 4382.